Returns & Exchanges

At Curly Heaven, we want your curls to thrive, which is why we offer a 30-day return policy on all products if you are not completely satisfied with your results. Items must be at least 75% full and in their original packaging to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Email our curl care team at [email protected] with your order number and the reason for your return to receive a prepaid shipping label.

• 2.
  Pack Your Products

  Securely place the items in their original box or any sturdy mailer, ensuring the caps are tightened to prevent leaking during transit.

• 3.
  Ship It Back

  Affix the provided return label to your package and drop it off at any authorized carrier location within 7 days of receiving the label.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5-7 business days.